European Respiratory Society

Faculty 11

• Are there any specific guidelines available for speakers, discussants, presenters and chairs?
• As an online faculty, what browser should I use to access my sessions?
• I am a Chair, how can I prepare for the session?
• I am a Chair in an abstract session. How can I see abstracts and materials uploaded in my session?
• I am a speaker/discussant/facilitator, how can I prepare for my session?

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General Programme 14

• I am a case submitter. How can I receive my certificate?
• Will the live sessions be recorded and available as replay?
• Can I report a comment that has been published on the platform and that is not appropriate?
• Will a certificate of attendance be available for the Congress?
• How do I view live sessions?

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Abstracts 35

• Who selects the abstracts and decides how they will be presented?
• My abstract is accepted for the Congress. How do I obtain the official acceptance letter (if applicable)?
• I will not be able to attend the Congress or present my abstract. Can one of the co-authors present it on my behalf?
• If accepted, where will my abstract be published?
• Once I submit the abstract, can I still modify the body and the title?

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Platform logistics 8

• In which time zone will the ERS Congress be organised?
• I have no access to the e-posters. What should I do?
• I am registered and I cannot access congress platfom via myERS account. Why?
• How can I watch different types of sessions?
• I have prepared my programme for ERS which I would like to share with some other congress participants. What is the best way to do this?

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FAQ 12

• I believe I am a member through a partner society, but I do not get the member fee discount when I try to register. What should I do?
• Will I get my CME credits if I am unable to attend all sessions?
• What are the general terms and conditions?
• I will not be available during 9-13 September. Should I register, will I still be able to access the congress content?
• Will a certificate of attendance be available?

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Log In myERS 6

• I cannot log into the virtual congress platform
• My account has been locked out
• I have forgotten my username or my password
• I do not have a myERS account, how do I create one?
• I do not remember my myERS credentials

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Browser Issues 6

• How to update my web browser? I need to download the most recent version of my web browser
• How to empty my web browser cache? I am asked to clear my cache and I do not know how to do it.
• I am requested to provide technical information about my device or browser
• What is my web browser version? What is my device operating system?
• Is JavaScript activated on my web browser?

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Membership 1

• How do I buy/renew my membership?

General Membership & Society FAQs 7

• What is myERS ?
• I am not a member of my national/regional or specialist society, can I still be a member of ERS?
• What is the difference between the silver and gold membership categories?
• I come from a low-income country, is there a discount for ERS membership?
• I am under 40, do I get an ERS membership for free?

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Account Troubleshooting 7

• How can I update my personal details?
• I am an ERS member. How do I access the ERS publications?
• I have two ERS accounts, what should I do?
• How do I renew my ERS direct membership?
• How can I pay for ERS membership?

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Society Related FAQs 2

• What benefits do I get from joining ERS through a national/regional or specialist society related to respiratory medicine?
• What if I am not eligible to be a member of my national society?

FAQ 5

• How does the Ask a question function on the industry pages work?
• How can I view Industry content?
• If I missed an Industry Symposia, is there a way to watch it on replay ?
• Will the content from the Industry Profiles be available after Congress?
• Will there be a virtual exhibition?